Online Washing Machine Company Feedback System-(Customer's Perspective)

#Disclaimer: This post is created as a requirement for ZOHO app, MIS Course , VGSoM IIT Kharagpur, class of 2014.

Customer:   Gaurav Bhattacharya (12BM60023) (ME)
Vendor:  Hima Varsha(12BM60024)

Objective:   I am acting as customer and providing the requirements to the next roll number for the ZOHO app that he/she has to make for completing the course requirements.

These are the requirements/specification that I gave

Topic: Online Washing Machine Company Feedback System

Requirements

REQUIREMENT SPECIFICATION

For

HVC Washing Machines Ltd.

Version 1.0

Prepared by: Gaurav Bhattacharya

Prepared for: Hima Varsha

DOCUMENT CHANGE HISTORY

Version Number	Date	Description
1.0	19th September,2012	Initial version

1. Introduction

This Software Requirement Specification is written accordance with the IEEE Std 830-1998 model.

1.1.      Purpose

This SRS Document contains the complete software requirements for the Online feedback and complaint lodging system for a washing machine company and describes the design decisions, architectural design and the detailed design needed to implement the system. It provides the visibility in the design and provides information needed for software support.

1.2 Problem Statement

I am the owner of a relatively modern, efficient washing machine. But when it faces any problem it is a herculean task to call the customer service and then the painful process of telephonic complaint numbers start. Understanding the need of this home appliance and how critical it can be to some of us on a daily basis I wanted an online complaint lodging application which also provides me with the facility to provide feedback.

2. OVERALL DESCRIPTION

2.1 System

To create an online complaint lodging and feedback system of a washing machine company using the cloud zoho application. The system also enables the company employees and the dealers associated with the company to give their complaints or suggestions through the system.

2.2  Possible User Interfaces

     1.)  Home Screen: The user (customer, employee, dealer) should be able to get a basic knowledge about the washing machine company.

     2.)  Complaint Filing Screen: The user should be able to lodge a complaint and a corresponding complaint id should be generated for the future correspondences. The complaint lodging page should have the facility to lodge complaints on the basis of models selected and the fields should be preferably populated with the type of machine.  

    3.)  User Feedback Screen: The user feedback page should enable all the three types of user i.e. employee, customer and the dealers to give their feedback regarding the company processes etc .The options regarding feedback should vary depending on the type of user logged in.

    4.)  Email Notification: The user should be notified by a mail when he has lodged a complaint or given a feedback. The mail should state the course of action to be taken.

2.3       Software interfaces

2.3.1 Server Side

The zoho application which has its own in-built database supporting its applications.

2.3.2 Client Side

An OS is capable of running a modern web browser which supports HTML version 3.2 or higher.

 2.4       System Functions

This section outlines the basic roles of the users .

2.4.1    Customer Role

The customer can navigate to the complaint lodging page and lodge a complaint through the online system. The customer can also give feedback through the feedback page.

2.4.2    Employee Role

The employee can give his/her feedback or suggestions through the feedback page.

The Application can be accessed here: HCV WASHING MACHINE COMPANY

URL : HVC Washing Machine Company Ltd
This link to the application created was put after editing this post later. This was done as per requirements of ZOHO APP assignment as specified in http://goo.gl/dynXM

  

                      

Certificate Of Quality

Certificate Of Quality

Certificate of Quality : HVC Washing Machines Ltd. 
#disclaimer: This post is prepared as a requirement for ZOHO APP, MIS Course, VGSoM, IIT Kharagpur fall semester class of 2014 
Customer: GAURAV BHATTACHARYA (12BM60023) 
Vendor: HIMA VARSHA (12BM60024) 
Delivered Solution
 HVC WASHING MACHINES LTD. 

HVC is one of the leading brands in India in the home appliance business mainly washing machines. HVC provides online complaint lodging and feedback system for the customers as well as its employees and dealers.The online application removes the hassles which the customers face in normal customer service places. ********************************************************************************* CERTIFICATE OF MEETING REQUIREMENTS I Gaurav Bhattacharya (12BM60023) as a customer certify that Hima Varsha(12BM60024) has fulfilled the requirements as a Vendor, An online complaint and feedback lodging application was expected which was delivered in form of HVC Washing Machines Ltd..
 

Vantage-Online Placement Website

Vantage-Online Placement Website (Vendor Side)

#disclaimer: This post is prepared as a requirement for ZOHO APP, MIS Course, VGSoM, IIT Kharagpur fall semester class of 2014

Topic: Develop an application in Zoho Creator

A Customer complaint and feedback monitoring requirement where the customer can lodge a complaint online and then track the process and get the problem solved online. Removes the hassles of day to day customer service departments.

This application was created by me on request of my customer for the completion of ZOHO app assignment.

Customer : Anakshi Dhama (12BM60022)

Vendor: Gaurav Bhattacharya (12BM60023)

Click here for USER MANUAL

systems architecture

While returning back from VGSOM on last Thursday i met my friend Pulkit near Cafe Coffee Day..He had come there to grab a quick bite and hence was a lucky coincidence.We sat and ordered our lunch.He asked me how were the studies going on.I told him that i had a class of MIS and that we had a lecture on system architecture..
Pulkit: woohhh...but weren't u studying mba, i mean it sounds technical..
Me: (laughing) bro its basic computer knowledge and doesn't require coding or anything..
Pulkit: hmmm ok but the name sounds scary
Me: no bro not at all..comeon do you want an insight ...
Pulkit : yeah man tell me !!
Me:Ok ..from the scratch..What is system architecture? A system refers to a database which describes what is to be processed and applications which process the data in the database. Architecture depicts the way in which different hardware components are interconnected and which software is running on which hardware. Database is used for storing data which in turn is accessed and processed using a software.
Pulkit: Are there types or examples of these?
Me: Yes definitely.System architecture is of the following types:Single tier, Two-tier: client server architecture, Three-tier architecture and Multi-tier architecture.
Pulkit: cool..so what is the first type?
Me: In the first type i.e the single tier architecture the data and application both reside on the same machine but are logically distinct.you use microsoft word?
Pulkit: yes of curse for making documents and all..
Me: Yes .. The document created and the application that creates it, both reside on the same system.But this architecture has disadvantage.
Pulkit:oh yeah ? what?
Me:Imagine how difficult it will be  for businesses with heavy data and raw applications.
Pulkit: ok so for that we have two tier architecture?
Me:In a two tier or client-server architecture there is a server on which data resides and there are clients where application runs and processes the data.Why is it called client server architecture is because each user has a copy of the application on his own machine, the client machines, but the data – the common data that is used by all- is stored in a common machine called server.
Pulkit:Any examples of this?
Me: Oracle and MySQL
Pulkit: This architecture looks fine right?
Me:Actually not.If there is any modification or updation of  the application software the time taken will be immense.
Pulkit: So we have a 3-tier architecture?
Me: Yes absolutely correct..How did you know that?
Pulkit: Easy to guess in the starting you said there are many types so i took a guess.
Me: ha ha..well done .now i will tell u what it is exactly.In a three- tier architecture, the server which was used to store data in two-tier architecture is now used to keep both data and application in two different sections. This kind of server is called application server. If any change is needed in the business logic then, it is performed in the application server itself.
Pulkit:Then what is the multi tier architecture?
Me:The multi-tier architecture uses the internet and the web browser.Another server is needed called the web server.
Pulkit: ok so what you are telling is we need an internet connection to use this?
Me: yes
Pulkit: but will it be safe?
Me: For safety reasons only we use firewalls.
Pulkit: wow yaar i had never had such an informative lunch before ever.Thanks for telling me so many things and things which i had no idea of.
Me: It was fun isn't it.
Pulkit: Yes defnitely..gotta go to my hostel.
Me: sure catch you in the evening then bye bye
Pulkit: Sure.bye bro.